I'll make you bet. I'll bet you that, after finishing Steve Krug's Don't Make Me Think, you will have a brief head-scratching moment when you think "Well, yeah. I knew all that. Sheesh. I just blew 35 bucks." A few moments later it will dawn on you that while, yes, you did somehow know most of what Krug says--or at least it seems you must have known it; it was all so obvious--you've never actually done much of what he suggests.

I am not a natural-born designer. Growing up in my family, I was the writer--the one who was good with words. It was my younger sister who was the artist, and heaven help us should we try to cross over into the other's territory. So no one was more surprised than me when I went into web design (well, maybe my younger sister.)

Without any formal design training and harboring the secret knowledge that I am not the artistic sister, the graphic design aspect of web design is the one that makes me most uncertain and nervous. Clearly, I can't stay in this profession without addressing my lack of knowledge.

In the gloom of my CSS agony, a small bright ray of light and comfort has come to cheer me. That ray is Rachel Andrews, and if she were here I'd hug her or make her a pot roast or something.